You've ordered your gear, and now the only thing left to do is wait (the hardest part of brewing, we know). Here's how to keep an eye on your order every step of the way.
1. Check your order confirmation email
As soon as your order is placed, we'll send you a confirmation email with your order number. Keep this handy - you'll need it if you ever get in touch with our team.
2. Watch for your shipping confirmation email
Once your order leaves our warehouse, we'll send a second email letting you know it's on its way. This email includes:
- Your tracking number
- A direct tracking link to follow your parcel's journey
Customers in the USA: your order ships via FedEx. Once you have your tracking number, you can track it directly at fedex.com/tracking or by using the link in your shipping email.
3. Track it via your Grainfather account
If you created an account when you ordered, you can log in any time at www.grainfather.com and head to My Account > Order History to see your order status and tracking details in one place.
4. No account? No worries
You can still track your order using the tracking link from your shipping confirmation email - no login required.
A few things worth knowing
- Tracking can take 24–48 hours to update after you first receive your shipping email. Don't panic if it looks quiet at first - your order is on the move; the tracking system is just catching up.
- Delivery times vary depending on your location and the shipping method selected at checkout.
- Can't find your shipping email? Check your spam - sometimes carrier and order emails end up there.
Still can't find your order?
If it's been longer than expected, or your tracking link isn't working, our team is happy to dig in and help. Get in touch via our Help Centre, and we'll sort it out with you.
Happy brewing, and enjoy the wait — good things (and good beer) take time.