Missing recipes on the web and app after changing my password.
Changing your password would not delete any recipes. If you're unable to find your recipes, it's possible that you have two separate accounts registered under different email addresses.
If that's not the case, your account may have been created using an email address that contained capital letters.
We have since updated our system to automatically standardise all email addresses to lowercase. As a result, some accounts created with capital letters in the email address may become inaccessible when logging in.
Please contact our Customer Service team, and we'll be happy to help resolve this for you.
Once the issue has been fixed, you'll need to reset your password again before signing in:
- On the login page, select Forgot Password.
- Enter your updated email address in lowercase.
- Follow the instructions in the email to create a new password.
After completing these steps, you should be able to log in and access your recipes.