This usually happens when the firmware on the controller is outdated.
Please check for firmware updates by following the steps below:
- Press SET
- Navigate to ABOUT
- Select CHECK FOR UPDATES
If that doesn't work, please let us know the following, and a member of our team will be in touch.
- What app version are you using?
- What is your mobile device's make and model?
- Please provide your App username linked to your account