If you're experiencing issues with the Grainfather App, such as:
- The app is lagging or running slowly.
- The app keeps crashing or closing unexpectedly.
- You can't edit a recipe.
- A brew session isn't loading correctly.
- Features or buttons aren't responding.
- Recipes won't save or update.
- The app is behaving unexpectedly.
Please delete and reinstall the Grainfather App
This resolves the majority of app-related issues. Using an older version of the app can cause unexpected behaviour. So please:
- Delete the Grainfather App from your device.
- Reinstall the latest version from the App Store or Google Play.
- Log back into your account.
- Check whether the issue has been resolved.
If you are using the web app, delete all the cookies and caches from your browser and try again,
Note: Your recipes and brew sessions are linked to your Grainfather account, not your device, so they will still be available once you log back in.
Still experiencing issues?
If the problem persists, please contact Grainfather Support and include the following information to help us investigate.
App Information
- App version.
- Your Grainfather App username (or the email address linked to your account).
Device Information
- Device make and model.
- Operating system (iOS or Android).
Network Information
- Are you connected using Wi-Fi or mobile data?
Issue Details
- A description of what you're experiencing.
- Does it happen every time or only occasionally?
- Are you receiving any error messages or error codes? If so, please let us know the exact wording.
Recipe or Brew Session
If the issue relates to a recipe or brew session, please provide:
- The recipe or brew session name.
- What you were trying to do when the issue occurred (for example, editing a recipe, starting a brew session or saving changes).
Screenshots or Screen Recordings
If possible, include:
- Screenshots of any error messages.
- A screen recording showing the issue (if applicable).
These are often the quickest way for our technical team to identify the cause.