Work through these steps in order — most login issues come down to one of these five things.
1. Check you're using the correct email address
The most common cause of login issues is using a different email address than the one your account was created with.
Things to check:
- Have you used a different email address previously?
- Are you accidentally using a work email instead of a personal email?
- Have you signed in with Apple or Google in the past?
If you're unsure which email address your account is registered under, our support team can perform an account lookup for you.
2. Reset your password
If you haven't already, try resetting your password:
- Select Forgot Password on the login screen.
- Enter your email address.
- Check your inbox for the password reset email.
Can't find the email? Check your:
- Junk folder
- Spam folder
It can also take a few minutes to arrive.
3. Make sure you're logging into the correct account
You may have a separate account for the Grainfather Store, which stores your online orders. This is not the same as your app account.
4. Check for typing errors
Make sure:
- There are no extra spaces before or after your email address.
- Caps Lock isn't enabled.
- Your email address is spelt correctly.
5. Update the Grainfather App
If you're using an older version of the app, updating it may resolve login issues. Visit the App Store or Google Play Store and install any available updates before trying again.
Still can't log in?
If you've worked through all of the steps above, contact Grainfather Support with the following:
- The email address you're trying to log in with
- Whether you've tried resetting your password
- Whether you received the password reset email
- Any error message you're seeing (e.g. "Invalid email or password" or "Authentication failed")
This information helps us identify the cause and get you back into your account as quickly as possible.